FAQ | Dogmoda - Clothing for Dogs and Cats | Frequently Asked Questions
FAQ - Frequently Asked Questions | Dogmoda.it
PRODUCTS AND SIZES
1. How do I choose the right size for my dog or cat?
The most accurate way to choose the correct size is to measure your pet with a tape measure. Here's how:
- Chest Girth: Measure around the widest point of the chest, just behind the front legs.
- Neck Circumference: Measure around the base of your neck.
-
Back Length: Measure from the base of the neck (where it meets the shoulders) to the beginning of the tail.
Compare these measurements with the size chart on each product page.
2. What happens if my pet's measurements are in between two sizes?
We recommend choosing the largest size . Measurements may vary slightly (by 1-2 cm), and a slightly looser fit is preferable for your pet's comfort.
3. Are your clothes suitable for all breeds?
Yes, our collection includes clothing for all breeds , from the smallest Chihuahuas to the largest Great Danes. Each product page lists the breeds compatible with each size.
4. Are the materials safe for my pets?
Absolutely. The safety of our four-legged friends is our priority. All materials are selected to be high-quality and safe. The specific composition is always indicated in each product description.
5. How should I wash my clothes?
For optimal garment life, we recommend hand washing or machine washing at 30°C on a delicate cycle, unless otherwise specified on the product label.
PURCHASES AND PAYMENTS
6. What payment methods do you accept?
We accept all major payment methods to ensure a simple and secure checkout: PayPal, Apple Pay, Google Pay, Debit Card, Credit Card, Shop Pay, Klarna, Satispay and Bank Transfer .
7. Are my payment details safe?
Yes, our site uses the highest security and privacy standards (SSL) to encrypt your data and protect every transaction. Your payments are completely secure.
8. Do you offer discount codes?
Yes! We periodically offer discount codes and special promotions. Sign up for our newsletter or follow us on social media to make sure you don't miss out.
SHIPPING AND DELIVERIES
9. How long does it take to ship an order?
We prepare all orders within 1-3 business days of payment confirmation.
10. What are the delivery times?
The estimated arrival date is indicated during checkout. Shipments to Italy and worldwide generally take 5 to 10 business days .
11. Which couriers do you use? Is shipping tracked?
We use several reliable couriers such as Poste Italiane, Amazon Shipping, and Yun Express . All shipments are trackable. You can check the status of your order at any time using the link: https://www.17track.net/it/tracking
12. How much does shipping cost?
Standard shipping costs €4.90 . Shipping is free for all orders over €39.90 .
13. Do you ship worldwide?
Yes, we ship worldwide ! We offer tracked shipping everywhere.
RETURNS AND REFUNDS
14. What is the return policy?
You have 14 days from the date you receive your package to return it. If the size isn't right, we can exchange the item.
15. How can I make a return?
It's very simple:
- Contact us via chat (using the widget on every page of the site) or by email at info@dogmoda.it .
-
Ship the item to this address (make sure to use a courier that offers tracking):
Black Noses Pet Shop - Corso del Popolo 345, 45100 Rovigo (RO)
16. Are returns free?
Yes, returns are free if made within 14 days of receipt. After this time, shipping costs are the customer's responsibility. If the size error is our fault, we will always cover the return.
17. How long do I have to decide whether to return an item?
You have 14 days from the date you receive your order to request a return.
18. What to do if the product is defective?
If you receive a defective or incorrect product, please contact us immediately via chat or email ( info@dogmoda.it ) . We will resolve the issue as quickly as possible by sending you a new product or issuing a refund.
ADVICE AND ASSISTANCE
19. How do I get my cat used to wearing clothes?
Getting a cat used to clothes requires patience and gradualness:
- Start at home: Put your head on him for a few minutes in a quiet, familiar environment.
- Associate it with the positive: Give him a treat or a cuddle while he's wearing the dress to create a positive association.
- Gradually increase the time: Slowly increase the length of time he wears it, always under your supervision.
- Choose the right fabric: Start with light, soft, and stretchy fabrics so as not to bother him.
- Don't force him: If he shows signs of stress, take it away and try again another time.
20. How can I contact customer service?
We're always here to answer any questions you may have!
- Online Chat: Use the chat widget on every page of the site.
- Email: Write to us at info@dogmoda.it
We hope we've answered any questions you may have. If not, don't hesitate to contact us!